Refund And Returns Policy

30-Day Return Policy

At Rosamolly, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as received

  • Unworn and unused

  • With original tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Items that do not meet these conditions may not be accepted.

How to Start a Return

To initiate a return, please contact us at:

service@rosamolly.com

Once your return request is approved, we will provide instructions on how and where to send your package.

Please note:

  • Items sent back without prior authorization will not be accepted.

  • Returns must be shipped to the address provided in our return instructions.

If you have any questions regarding your return, feel free to contact us at any time.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at service@rosamolly.com so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (such as food, flowers, plants)

  • Custom or personalized products

  • Personal care or beauty products

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies for return, please contact us before submitting your request.

Exchanges

We do not offer direct exchanges.

If you would like a different item, the fastest way is to:

  1. Return your original item (if eligible).

  2. Place a new order for the desired item once your return is approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must meet the same eligibility conditions outlined above (unworn, unused, with tags, original packaging, and proof of purchase).

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow up to 10 business days for processing.

  • Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at service@rosamolly.com